Privacy Policy
Your trust means everything to us. Here is how we collect, use, and protect your personal information.
✦ ✦ ✦01 Introduction
Welcome to Roohe Libas ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, why we collect it, and how we use it when you visit our website roohelibas.com or make a purchase from us.
By using our website, you agree to the terms described in this policy. If you do not agree, please discontinue use of our services.
02 Information We Collect
We collect information you voluntarily provide to us as well as information collected automatically when you use our website.
| Type | Details |
|---|---|
| Personal Details | Name, email address, phone number, billing and shipping address |
| Payment Info | Payment method details (processed securely via third-party gateways — we do not store card numbers) |
| Order History | Products purchased, order amounts, delivery preferences |
| Device & Usage | IP address, browser type, pages visited, time spent, referring URLs |
| Communications | Messages, queries, or feedback you send to us |
03 How We Use It
We use the information we collect for legitimate business purposes including:
- Processing and fulfilling your orders and sending order confirmations
- Communicating with you about your orders, returns, and enquiries
- Sending promotional emails, offers, and new arrival updates (only if you opt in)
- Improving our website, products, and customer experience
- Detecting and preventing fraud or unauthorised transactions
- Complying with legal and regulatory obligations
- Personalising your shopping experience on our platform
We will never use your data for purposes not described in this policy without your explicit consent.
06 Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:
- SSL (Secure Socket Layer) encryption on all data transmissions
- Secure payment processing via PCI-DSS compliant gateways
- Restricted access to personal data — only authorised team members can access it
- Regular security audits and monitoring of our systems
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
07 Your Rights
You have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Correction — ask us to update or correct inaccurate information
- Deletion — request deletion of your personal data (subject to legal requirements)
- Opt-out — unsubscribe from marketing emails at any time via the link in any email
- Portability — request your data in a structured, machine-readable format
- Objection — object to the processing of your data in certain circumstances
To exercise any of these rights, please contact us at hello@roohelibas.com. We will respond within 30 days.
08 Third-Party Links
Our website may contain links to third-party websites such as social media platforms or partner brands. Please note that we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.
We encourage you to review the privacy policy of every website you visit. This Privacy Policy applies solely to information collected by Roohe Libas.
09 Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete such information promptly.
10 Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, sending a notification via email.
We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our website after any changes constitutes your acceptance of the updated policy.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please do not hesitate to reach out to us:
Roohe Libas — Privacy Team
Email: hello@roohelibas.com
Phone: +91 99999 99999
Address: New Delhi, India
Response time: Within 30 business days