Return Policy
Your satisfaction is our highest priority. If something isn't right, we will make it right — simply and without hassle.
✦ ✦ ✦01 Overview
At Roohe Libas, we want you to love every piece you order. If for any reason you are not completely satisfied, we offer a straightforward 7-day return and exchange policy — no lengthy processes, no unnecessary questions.
02 What Can Be Returned
Please review the conditions below before raising a return request:
✔ Eligible for Return
- Item returned within 7 days of delivery
- Item is unused and unworn
- Original tags and packaging intact
- Item received in damaged or defective condition
- Wrong item delivered
- Size or colour does not match the order
✘ Not Eligible for Return
- Return request raised after 7 days of delivery
- Item has been worn, washed, or altered
- Tags removed or packaging damaged by customer
- Items purchased during sale or at discounted price
- Custom-stitched or made-to-order pieces
- Innerwear, accessories, or jewellery items
03 How to Raise a Return
Follow these simple steps to initiate a return or exchange:
Contact Us Within 7 Days
Email us at hello@roohelibas.com or WhatsApp us at +91 99999 99999 with your order ID and reason for return.
Share Photos / Videos
Attach clear photos or a short video of the item showing the issue (defect, wrong item, damage etc.). This helps us process your request faster.
Return Approved
Our team will review your request and respond within 24–48 hours with approval and pickup or drop-off instructions.
Pack & Dispatch
Pack the item securely in its original packaging with all tags intact. Drop it off at the designated courier or wait for our pickup, as instructed.
Refund / Exchange Processed
Once we receive and inspect the item, your refund or exchange will be initiated within 5–7 business days.
04 Refund Process
After we receive and inspect the returned item, refunds are processed as follows:
| Payment Method | Refund Mode | Timeframe |
|---|---|---|
| Credit / Debit Card | Back to original card | 5 – 7 business days |
| UPI / Net Banking | Back to original account | 3 – 5 business days |
| Wallet Payment | Back to wallet | 2 – 3 business days |
| Cash on Delivery (COD) | Bank transfer (NEFT) | 5 – 7 business days |
| Store Credit / Coupon | Store credit re-issued | 1 – 2 business days |
Shipping charges paid at the time of original order are non-refundable unless the return is due to our error (wrong or damaged item).
05 Exchange Policy
We offer free size or colour exchanges on eligible items, subject to stock availability. To request an exchange:
- Contact us within 7 days of delivery with your order ID and preferred size/colour
- Once the original item is received and inspected, the replacement will be dispatched
- Exchange delivery takes 5 – 7 business days from the date of pickup
- If the requested size or colour is unavailable, a full refund will be issued
- Only one exchange is allowed per order item
06 COD Orders
Returns and refunds on Cash on Delivery orders are fully supported. Please note the following:
- Refunds for COD orders are processed via bank transfer (NEFT/IMPS)
- Please share your bank account details (account number, IFSC code, account holder name) when raising a return request
- Refunds are initiated within 5 – 7 business days after item inspection
- COD handling charges (if any) are non-refundable
07 Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, we sincerely apologise and will resolve it immediately at no cost to you:
- Report the issue within 48 hours of delivery via email or WhatsApp
- Share unboxing photos or video as proof
- We will arrange a free pickup and send a replacement or issue a full refund
- No need to pay any return shipping in such cases — it is entirely on us
Claims raised after 48 hours of delivery without prior notice may not be accepted under this clause.
08 Non-Returnable Items
The following categories are strictly non-returnable and non-exchangeable due to hygiene and customisation reasons:
- Innerwear, shapewear, and intimate clothing
- Jewellery, hair accessories, and fashion accessories
- Custom-stitched, altered, or made-to-measure garments
- Items purchased during clearance, flash sales, or at heavily discounted prices
- Gift cards and store credit vouchers
- Items that have been worn, washed, stained, or altered after delivery
We clearly mark such items as "non-returnable" on their respective product pages. Please read the product description carefully before purchasing.
09 Timeline Summary
A quick reference for the entire returns process:
| Stage | Timeframe |
|---|---|
| Return request window | Within 7 days of delivery |
| Team response to return request | 24 – 48 hours |
| Item pickup (if applicable) | 2 – 3 business days after approval |
| Item inspection at warehouse | 1 – 2 business days after receipt |
| Refund initiation | Within 5 – 7 business days of inspection |
| Refund credited to account | 3 – 7 business days (depends on bank) |
| Exchange dispatch | 5 – 7 business days after inspection |
10 Contact Us
For any return, exchange, or refund related query, our support team is always ready to help:
Roohe Libas — Support Team
Email: hello@roohelibas.com
WhatsApp: +91 99999 99999
Hours: Monday – Saturday · 10am – 7pm IST
Response time: Within 24 hours